Empathy Map
Empathy Map is a relationship mapping exercise for reflection and learning: it helps participants reflect on experience and turn observations into learning.
How to run it
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- Pingback: UX Week 2010 » Blog Archive » Index Card Interview with Dave Gray
- Explain to participants that they will work in teams to put themselves in the shoes of another person or group (user, customer, teammate).
- Emphasize the importance of empathy in better understanding needs and generating effective solutions.
- Define the profile or case of the target person or group.
- Example: “A customer using our product for the first time” or “A student struggling with online learning.”
- Provide each group with an Empathy Map template (physical or digital).
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- A facilitated group exercise centered on Empathy Map.
Run this exercise live
The facilitator console stays in this browser. Its QR handoff is a short-lived participant snapshot containing only public exercise instructions, phase, prompt, and timer state.
What participants need now
Materials:
This is a participant-safe snapshot, not a response form. It sends nothing back to the facilitator.
Prompts to use +
Pingback: UX Week 2010 » Blog Archive » Index Card Interview with Dave Gray
Explain to participants that they will work in teams to put themselves in the shoes of another person or group (user, customer, teammate).
Provide each group with an Empathy Map template (physical or digital).
A facilitated group exercise centered on Empathy Map.
Run this with your AI assistant +
Works with Claude, ChatGPT, Gemini, or your own local model: paste this prompt and your AI will co-facilitate this exercise with you.
Adapt this exercise for my exact room. Exercise: Empathy Map. Readiness: Publishable Draft. Core moves: Pingback: UX Week 2010 » Blog Archive » Index Card Interview with Dave Gray; Explain to participants that they will work in teams to put themselves in the shoes of another person or group (user, customer, teammate).; Provide each group with an Empathy Map template (physical or digital).; A facilitated group exercise centered on Empathy Map.. Return a concise facilitator script with timing, wording, safety notes, and remote/in-person adjustments.
Origin unverified
- Where we observed it: The strongest current observations come from Gamestorming, Participatory Methods; aggregators are listed as additional observations, not origin proof. (5 sources observed, including Gamestorming, Participatory Methods, Mural, Miro, SessionLab.)
- What that means: we track where an exercise has been observed in public sources. We do not claim to know who created it, or how popular it is.
- No efficacy claims: appearing in this library is not a claim that the exercise is proven effective. Facilitator judgment and context decide whether it works for a given room.
- Corrections: if you have evidence of an earlier or more accurate source, read our methodology and trust boundary and tell us.