Bad Customer Service - Free Energiser Training Course Materials
The first participant is going to come up with a phrase that they could say to a customer that would NOT be right and should never be said to a customer.
How to run it
- Place participants in a semi-circle, with you, the trainer, in the middle.
- Explain that you are going to work in a circle going from person to person.
- The first participant is going to come up with a phrase that they could say to a customer that would NOT be right and should never be said to a customer.
- The next participant in the circle then has to re-phrase the statement from the previous person, this time stating it in a positive way. (Give them only a short time to re-phrase the question and if they fail, ask someone else to).
- The same person should then come up with a negative statement and the person next to them should re-phrase it and so on until you have moved around the complete circle.
- Once complete, review the energiser using the questions below.
- Have you used any of the phrases when working in customer services? What about the good ones?!
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Prompts to use +
Place participants in a semi-circle, with you, the trainer, in the middle.
Explain that you are going to work in a circle going from person to person.
The next participant in the circle then has to re-phrase the statement from the previous person, this time stating it in a positive way. (Give them only a short time to re-phrase the question and if they fail, ask someone else to).
The same person should then come up with a negative statement and the person next to them should re-phrase it and so on until you have moved around the complete circle.
Have you used any of the phrases when working in customer services? What about the good ones?!
Run this with your AI assistant +
Works with Claude, ChatGPT, Gemini, or your own local model: paste this prompt and your AI will co-facilitate this exercise with you.
Adapt this exercise for my exact room. Exercise: Bad Customer Service - Free Energiser Training Course Materials. Readiness: Publishable Draft. Core moves: Place participants in a semi-circle, with you, the trainer, in the middle.; Explain that you are going to work in a circle going from person to person.; The next participant in the circle then has to re-phrase the statement from the previous person, this time stating it in a positive way. (Give them only a short time to re-phrase the question and if they fail, ask someone else to).; The same person should then come up with a negative statement and the person next to them should re-phrase it and so on until you have moved around the complete circle.. Return a concise facilitator script with timing, wording, safety notes, and remote/in-person adjustments.
Origin unverified
- Where we observed it: The current corpus has one observed source organization: TrainerBubble. (1 source observed, including TrainerBubble.)
- What that means: we track where an exercise has been observed in public sources. We do not claim to know who created it, or how popular it is.
- No efficacy claims: appearing in this library is not a claim that the exercise is proven effective. Facilitator judgment and context decide whether it works for a given room.
- Corrections: if you have evidence of an earlier or more accurate source, read our methodology and trust boundary and tell us.