TGL: September 2007
TGL: September 2007 is a relationship mapping exercise that helps participants build useful connections and understand how people, roles, or ideas relate.
How to run it
- All interviews will be recorded. They will be analyzed by a trained group of listeners who will rate the CSRs' performance based on the customers' comments.
- Here are some additional details about the timing of these interviews:
- Final interviews. These interviews will be conducted with two new customers who had talked with each of the 10 CSRs. At this time, all 10 CSRs would have received training.
- Cryptic Cluster Puzzle Obvious Facts About Training Pay attention to them to make your training more effective.
- Mission To increase and improve the use of interactive, experiential strategies to improve human performance in an effective, efficient, and enjoyable way.
- Some participants may say, “It all depends on the situation.” Accept this response and point out that both modes of communication have some advantages and disadvantages.
Run this exercise live
The facilitator console stays in this browser. Its QR handoff is a short-lived participant snapshot containing only public exercise instructions, phase, prompt, and timer state.
What participants need now
Materials:
This is a participant-safe snapshot, not a response form. It sends nothing back to the facilitator.
Prompts to use +
Final interviews. These interviews will be conducted with two new customers who had talked with each of the 10 CSRs. At this time, all 10 CSRs would have received training.
Cryptic Cluster Puzzle Obvious Facts About Training Pay attention to them to make your training more effective.
Mission To increase and improve the use of interactive, experiential strategies to improve human performance in an effective, efficient, and enjoyable way.
Some participants may say, “It all depends on the situation.” Accept this response and point out that both modes of communication have some advantages and disadvantages.
Run this with your AI assistant +
Works with Claude, ChatGPT, Gemini, or your own local model: paste this prompt and your AI will co-facilitate this exercise with you.
Adapt this exercise for my exact room. Exercise: TGL: September 2007. Readiness: Publishable Draft. Core moves: Final interviews. These interviews will be conducted with two new customers who had talked with each of the 10 CSRs. At this time, all 10 CSRs would have received training.; Cryptic Cluster Puzzle Obvious Facts About Training Pay attention to them to make your training more effective.; Mission To increase and improve the use of interactive, experiential strategies to improve human performance in an effective, efficient, and enjoyable way.; Some participants may say, “It all depends on the situation.” Accept this response and point out that both modes of communication have some advantages and disadvantages.. Return a concise facilitator script with timing, wording, safety notes, and remote/in-person adjustments.
Origin unverified
- Where we observed it: The strongest current observations come from The Thiagi Group; aggregators are listed as additional observations, not origin proof. (1 source observed, including The Thiagi Group.)
- What that means: we track where an exercise has been observed in public sources. We do not claim to know who created it, or how popular it is.
- No efficacy claims: appearing in this library is not a claim that the exercise is proven effective. Facilitator judgment and context decide whether it works for a given room.
- Corrections: if you have evidence of an earlier or more accurate source, read our methodology and trust boundary and tell us.