# Serial Jolts

Participants solve a sequence of word puzzles that use six three-letter tiles. Each round breaks an unspoken assumption, highlighting the hidden constraints people place on their thinking.

**Time:** 15 minutes. 15 minutes suggested by UWT to run the 7 rounds recorded by Thiagi
**People:** 4 to 24. Individual puzzle solving followed by whole-room debrief

## Choose this exercise

**Purpose:** Identify unspoken constraints and test assumptions during problem solving.
**Use it when:** Use before innovation, root-cause analysis, or requirements reviews when participants carry forward unstated constraints.
**Skip it when:** Skip when group trust is fragile, frustration is high, or varying English literacy levels turn word puzzles into barriers.

## Materials and tools

- Slide deck or display cards showing the 7 tile sets and solution slides
- Scratch paper and pen per participant (optional for rough notes)

## Before participants arrive

1. Load the 7 puzzle slides and their solution slides on the display system.
2. Verify that all seats have a clear view of the screen.

## Say this to open

We will run a series of rapid puzzle rounds. In each round, you will see six tiles with three letters each. Your task is to rearrange the six tiles to spell three words. Work on your own. Keep your answers to yourself until I reveal the solution.

## How to run it

### 1. Establish baseline pattern (4 minutes)

Say the opening script. Show Round 1: 'MAN LES OBJ AGE SON ECT'. Give 45 seconds. Reveal 'MANAGE LESSON OBJECT'. Note that each word has six letters. Next, show Round 2: 'ATT END RET ION RIT IRE'. Give 45 seconds. Reveal 'ATTRITION RETIRE END'. Ask what assumption people made. State that nothing required the three words to be identical in length.

### 2. Break physical and boundary assumptions (4 minutes)

Show Round 3: 'ACT FAT HER NIH NOI WIT'. Give 45 seconds. Reveal 'ACTION FATHER WITHIN'. Explain that turning NIH and NOI upside down makes HIN and ION. Point out the assumption that tiles cannot rotate. Show Round 4 with instruction 'Rearrange the six tiles to spell three familiar words': 'AMI EEF LIA RDS RWO THR'. Give 45 seconds. Reveal 'THREEFAMILIARWORDS'. Point out the assumption that words must stop at tile breaks.

### 3. Break reuse, direction, and tile rules (4 minutes)

Show Round 5: 'ONE WAY HOW ANY THI ACP'. Give 30 seconds. Reveal 'ANYONE ANYHOW ANYWAY'. Note the assumption that every tile must be used once. Show Round 6: 'ARL TAI TCG EKH NET DTS'. Give 30 seconds. Reveal ATTEND, RACKET, and LIGHTS by reading vertically down the columns. Show Round 7 with instruction 'Rearrange the letters in the six tiles to spell three words': 'CUR SEE POT ARY REU OND'. Give 30 seconds. Reveal 'RESCUE POETRY AROUND'. Note the instruction said rearrange letters, not tiles.

### 4. Debrief assumptions (3 minutes)

Ask the debrief questions. Collect brief observations from 2 or 3 volunteers. Connect the game experience to real project assumptions.


## Debrief questions

- Which round caused the most frustration, and what rule did you invent for yourself?
- Once the rules began shifting, did you change your approach or stick with your initial method?
- Where in our current work do we honor constraints that no one actually set?

**Finished output:** A list of unexamined assumptions that the group can challenge in their current project.

## Remote

Share puzzle slides over video conference. Keep participants muted during solve intervals. Ask participants to record answers privately on scratch paper or local text files. Take debrief comments via chat and voice.

## Hybrid

Display slides simultaneously on the in-room screen and screen share. Remote and in-person attendees work silently on scratch paper. Take alternating debrief comments from in-room and online participants.

## Access and participation choices

- Provide high-contrast, large text on all slides and read each tile set aloud.
- Participants may solve privately without sharing, or observe without guessing.

## If the session gets stuck

**A participant blurts out the answer before time ends.**

Remind the room before Round 1 that all guesses stay private until the reveal slide appears.

**Participants show annoyance at trick wording or rule shifts.**

Acknowledge the trap directly. Emphasize that the game exposes how quickly our brains accept unstated rules.


## Terms used here

- Jolt: A brief experiential activity that delivers a conceptual insight through direct action.
- Serial Jolt: A sequence of brief activities that repeat a format while shifting underlying constraints.

## Participant material: Six Tiles Puzzle Deck

ROUND 1
Instruction: Rearrange the six tiles to spell three words.
Tiles: MAN LES OBJ AGE SON ECT
Solution: MANAGE LESSON OBJECT
Assumption: None (baseline puzzle)

ROUND 2
Instruction: Rearrange the six tiles to spell three words.
Tiles: ATT END RET ION RIT IRE
Solution: ATTRITION RETIRE END
Assumption: Words must all have the same length

ROUND 3
Instruction: Rearrange the six tiles to spell three words.
Tiles: ACT FAT HER NIH NOI WIT
Solution: ACTION FATHER WITHIN (invert NIH to HIN, NOI to ION)
Assumption: Tiles cannot be rotated or inverted

ROUND 4
Instruction: Rearrange the six tiles to spell three familiar words.
Tiles: AMI EEF LIA RDS RWO THR
Solution: THREE FAMILIAR WORDS
Assumption: Word breaks must match tile edges

ROUND 5
Instruction: Rearrange the six tiles to spell three words.
Tiles: ONE WAY HOW ANY THI ACP
Solution: ANYONE ANYHOW ANYWAY
Assumption: Every tile must be used exactly once

ROUND 6
Instruction: Rearrange the six tiles to spell three words.
Tiles: ARL TAI TCG EKH NET DTS
Solution: ATTEND RACKET LIGHTS (read letters vertically top to bottom across pairs)
Assumption: Text must be read horizontally left to right

ROUND 7
Instruction: Rearrange the letters in the six tiles to spell three words.
Tiles: CUR SEE POT ARY REU OND
Solution: RESCUE POETRY AROUND
Assumption: Three-letter groupings cannot be broken into individual letters

## Sources and adaptation

Observed in The Thiagi Group archives, documented as an activity introduced at a NASAGA e-workshop (June 2002).

Preserved the 7 puzzle rounds, tile groupings, and assumption reveals from the recorded Thiagi activity. Split the activity across four timed steps under 90 words each, and added hybrid delivery and transfer debrief prompts.

[The Thiagi Group](https://thiagi.net/archive/www/article-serial-jolts.html)

[The Thiagi Group](http://thiagi.net/archive/www/article-serial-jolts.html)

Current run sheet: https://unitedwetransform.com/exercises/serial-jolts/